Even prior to the start of our season, we incur various costs in anticipation of the ball hockey season. These fees include, but are not limited to, equipment and jersey purchases, floor rentals, registration processing, storage facility, and service providers. Due to these ongoing costs we have implemented a refund policy.
For inquiries regarding the refund policy, please contact firstname.lastname@example.org.
Requests for registration refund are subject to the following:
BEFORE REGISTRATION CLOSES
A $50.00 administration fee will be deducted from all "cancel registration requests" received before registration closes.
AFTER REGISTRATION CLOSES
A $75.00 administration fee will be deducted from all refund requests received after registration closes and before the Evaluations start.
ONCE EVALUATIONS START
No refunds will be issued once the Evaluation start as teams will be in the process of being formed (keep an eye on the notices and calendar for timing).
The only exception to this is for medical reasons. A doctor's note will be required in this situation and a $75 administration fee will be deducted from the refund.
A $50.00 administration fee will be deducted from all registrations if, for any reason, the season is cancelled prior to starting. This would include (but is not limited to) forced cancellation due to COVID-19. If cancellation happens after the season has started (mid-season), a review of expenses and financial status will be completed by the Board of Directors to determine if a full or partial refund will be issued.
Refunds will be issued as quickly as possible but may take several weeks depending on when the request is made. We apologize for any inconvenience this may cause.